The ITIL® Service Configuration Management course focuses on ensuring accurate and reliable information about configuration items (CIs) and their relationships. It enables organizations to maintain control over IT assets and infrastructure throughout the service lifecycle.
This course explains how to establish and manage a Configuration Management Database (CMDB) to support effective decision-making and risk reduction. Participants will learn how configuration management integrates with change, release, and incident management practices.
Through structured frameworks and practical examples, learners will gain the ability to control service assets, maintain data integrity, and improve operational stability. The program emphasizes governance, visibility, and continual improvement within IT service environments.
