X
  • Home
  • ISO 20000 ITSM Lead Implementer

ISO 20000 ITSM Lead Auditor

"IT Service Management Audits, Certification Readiness & Compliance Excellence."

ISO 20000 IT Service Management System (ITSMS) Lead Auditor

  • Expert ITSM Audits, Certification Support & Continual Improvement.
Know More
About this course

The ISO 20000 ITSM Foundation Program assists to train professional auditors for ISO 20000-1 certification audits.

What you will Learn- Key Takeaways
  • ISO/IEC 20000-1 audit principles
  • Service continuity & availability audits
  • Evidence evaluation & audit reporting
  • Certification audit leadership
Course Curriculum
  • Module One: ITSMS & ISO 20000-1
  • Module Two: Clauses & Controls
  • Module Three: Service Risk Management
  • Module Four: Audit Standards (ISO 19011 / 17021)
  • Module Five: Planning ITSMS Audits
  • Module Six: Conducting Certification Audits
  • Module Seven: Nonconformities & Reporting
  • Module Eight: Certification Management
Eligibility Requirements
  • Hold a degree from a recognized educational organization.
  • Have professional experience in the field.
  • Sit for and pass the certification examination.
  • Adhere to the Professional Development Institute (PDI) Code of Ethics.
Know More

Certification Details

Exam duration

3 Hours

Number of Questions

100 MCQ's

Available in multiple languages

Accreditation Body

PDI International UK

Phone / Whatsapp

India + 91 9962006587

UAE +971 50 7104095

WhatsApp Floating Button WhatsApp Chat