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ITIL 4 Specialist – Drive Stakeholder Value

“Deliver Exceptional Stakeholder Experiences Across the Service Journey.”

ITIL 4 Specialist – Drive Stakeholder Value Training and Certification

  • Two days of instructor led training and certification exam preparation
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About this course

The ITIL® 4 Drive Stakeholder Value (DSV) module focuses on engaging and managing stakeholders effectively throughout the service value journey. It emphasizes co-creating value through strong relationships between service providers and consumers.

This course enables professionals to understand the customer journey, enhance experience management, and strengthen service interactions for business success. It bridges the gap between service delivery and customer expectations.

By mastering DSV, learners can foster trust, improve satisfaction, and drive business outcomes by aligning IT services with stakeholder needs and desired value.

Who should attend this course
  • Service Relationship Managers – Seeking to improve engagement and collaboration with stakeholders.
  • Customer Experience Managers – Focused on enhancing service interactions and satisfaction levels.
  • Account Managers – Wanting to strengthen client relationships and value co-creation.
  • IT Service Managers – Looking to align service delivery with stakeholder goals and expectations.
  • ITIL Foundation Certified Professionals – Pursuing the ITIL Managing Professional certification path.
Key Learning Outcomes
  • Understand Stakeholder Value Principles – Learn how value is co-created through collaboration and engagement.
  • Map and Improve Customer Journeys – Analyze stakeholder interactions to enhance the overall experience.
  • Shape Demand and Define Service Offerings – Understand how to capture, validate, and manage customer needs.
  • Manage Relationships and Agreements – Strengthen trust through effective negotiation and expectation management.
  • Foster Positive Communication – Develop communication strategies that drive loyalty and long-term engagement.
  • Measure and Improve Value Realization – Track satisfaction metrics to ensure continuous value delivery.
Course Syllabus
  • Understanding Stakeholders and Value Co-creation — Core concepts of collaboration and mutual benefit.
  • Customer Journey Mapping — Identifying key touchpoints to enhance user experiences.
  • Demand Shaping and Service Offer Design — Converting customer needs into deliverable service offerings.
  • Onboarding and Relationship Management — Building trust through transparent onboarding and engagement.
  • Service Consumption and Value Realization — Ensuring stakeholders receive intended benefits.
  • Communication and Engagement Methods — Tools and techniques to manage stakeholder interactions effectively.
  • Measurement, Feedback, and Improvement — Using feedback loops to refine services and sustain satisfaction.
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Training Details

Course duration

3 Days (24 Hours)

Accreditation Body

PEOPLECERT

Training Options

Online instructor led

Corporate classroom

Phone / Whatsapp

India + 91 9962006587

UAE +971 50 7104095

This training includes

  • ✓
    3 days of instructor led training
  • ✓
    Single attempt official exam voucher
  • ✓
    Accredited study materials
  • ✓
    Mock exams
  • ✓
    Exam registration assistance
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