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ISO 20000 ITSM Lead Implementer

ISO 20000 ITSM Lead Implementer

"Implement, manage, and improve ISO 20000-compliant IT Service Management systems."

ISO 20000 IT Service Management System (ITSMS) Lead Implementer

Master IT Service Management and lead ISO/IEC 20000 implementations with confidence.

About this course

The ISO 20000 ITSM Foundation Program aids professionals to enable implementation & certification of enterprise IT Service Management Systems including improvement in maturity of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1.

What you will Learn- Key Takeaways

Service governance frameworks – build and manage effective ITSM structures
ISO 20000-1 controls – implement and align with standard requirements
Service catalogs, SLAs & procedures development
Incident management, change management & supplier management
Certification readiness and compliance preparation

Course Curriculum

Module One: ITSM Principles
Module Two: Service Risk Management
Module Three: Planning ITSMS Projects
Module Four: ITSMS Gap Analysis
Module Five: Service Control Design
Module Six: Documentation & Registers
Module Seven: Implementation & Training
Module Eight: Internal Audit & Incident Governance
Module Nine: Certification & Continual Improvement

Eligibility Requirements

Hold a degree from a recognized educational organization.
Have professional experience in the field.
Sit for and pass the certification examination.
Adhere to the Professional Development Institute (PDI) Code of Ethics.

Know More

Certification Details

Exam duration

3 Hours

Number of Questions

100 MCQ's

Available in multiple languages

Accreditation Body

PDI International UK

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