ISO 20000 ITSM Foundation Training

ISO 20000 IT Service Management System (ITSMS) Foundation

Prepare for the ISO 20000 Foundation certification with structured learning and real-world examples.

About this course

The ISO 20000 ITSM Foundation Program enables participants to acquire fundamental knowledge and practical skills to understand, design and maintain an IT Service Management System (ITSMS) based on ISO/IEC 20000-1.

What you will Learn- Key Takeaways

Understand ITSM concepts, service lifecycle & value streams
ISO/IEC 20000-1 structure, clauses & benefits
Service governance, roles & responsibilities
Service continuity & availability management
Service desk & incident management fundamentals
Documentation & continual improvement

Course Curriculum

Module One: Introduction to IT Service Management
Module Two: ITSM Governance & Service Value System
Module Three: ISO/IEC 20000-1 Framework & Clauses
Module Four: Service Risk, Availability & Continuity
Module Five: Incident, Problem & Change Management
Module Six: Service Delivery & Supplier Management
Module Seven: Monitoring, KPIs & Improvement
Module Eight: Certification & Continual Improvement

Eligibility Requirements

Hold a degree from a recognized educational organization.
Have professional experience in the field.
Sit for and pass the certification examination.
Adhere to the Professional Development Institute (PDI) Code of Ethics.

Know More

Certification Details

Exam duration

3 Hours

Number of Questions

100 MCQ's

Available in multiple languages

Accreditation Body

PDI International UK

contact@technopundits.in

Phone / Whatsapp

ISO 20000 ITSM Foundation

"Boost IT service efficiency with globally recognized standards."