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ITIL 4 Specialist – Direct , Plan and Implement

“Lead with Confidence: Direct, Plan, and Improve IT Services Strategically.”

ITIL 4 Specialist – Direct, Plan and Implement Training and Certification

  • Three days of instructor led training and certification exam preparation
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About this course

The ITIL® 4 Direct, Plan and Improve (DPI) module focuses on the practical skills needed to create a learning and improving IT organization. It combines strategic direction with practical planning and continual improvement.

This course helps professionals align business goals with IT strategies while fostering a culture of continuous enhancement and innovation. It bridges the gap between high-level strategy and day-to-day operations.

Through DPI, participants gain the confidence to drive organizational change, optimize processes, and implement governance and measurement frameworks effectively.

Who should attend this course
  • IT Managers and Team Leads – Looking to improve direction and planning capabilities in their teams.
  • Service Delivery Managers – Who aim to align service outcomes with strategic business goals.
  • Process Owners and Practitioners – Wishing to enhance governance and continual improvement initiatives.
  • Project and Program Managers – Seeking to strengthen planning and implementation in IT service management.
  • ITIL Managing Professional Aspirants – Professionals advancing toward ITIL 4 Managing Professional certification.
Key Learning Outcomes
  • Strategic Direction Setting – Learn how to define clear vision, mission, and objectives for IT services.
  • Effective Planning and Prioritization – Understand how to plan, organize, and execute service strategies.
  • Governance and Risk Management – Gain skills in implementing governance structures and managing risks.
  • Continual Improvement Culture – Learn to embed improvement practices at every organizational level.
  • Measurement and Reporting – Develop and use metrics for informed decision-making and accountability.
Course Syllabus
  • Key Concepts of Direct, Plan and Improve — Overview of the purpose, principles, and role in ITIL 4.
  • Direction Principles and Methods — Setting vision, mission, and guiding principles for governance.
  • Planning Principles and Techniques — Structuring goals, prioritizing activities, and allocating resources.
  • Governance and Compliance — Building frameworks that ensure accountability and transparency.
  • Continual Improvement Models — Applying improvement cycles and managing organizational change.
  • Measurement and Reporting — Using performance indicators and analytics for better insights.
  • Communication and Organizational Change Management — Ensuring stakeholder engagement and adaptability.
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Training Details

Course duration

3 Days (24 Hours)

Accreditation Body

PEOPLECERT

Training Options

Online instructor led

Corporate classroom

Phone / Whatsapp

India + 91 9962006587

UAE +971 50 7104095

This training includes

  • ✓
    3 days of instructor led training
  • ✓
    Single attempt official exam voucher
  • ✓
    Accredited study materials
  • ✓
    Mock exams
  • ✓
    Exam registration assistance
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