Phone9962006587 / 044-45145903

ITIL Upcoming Classroom Sessions

18th - 19th March

25th - 26th March

1st - 2nd April



Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Foundation Training and Certification | Rs 15000/-

Classroom session spread over 2 days followed by examination or a 90 day online access along with the examination.



Course Description

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL®. ITIL® is comprised of five core publications: Service Strategy,Service Design,Service Transition,Service Operations and Continual Service Improvement,promoting alignment with the business as well as improving operational efficiency. This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL®. Students who have attended this course are suitably prepared to successfully take the associated ITIL® Foundation certification test which is a requirement for attending any of the further learning courses (ITIL® intermediate level training) available in this track. Successful candidates will learn the basics of Service Management as a practice as well as the Service Lifecycle approach and will gain an understanding of the qualification scheme to help them understand their next steps. This level is aimed at IT professionals, Individuals who wish to gain a basic understanding of ITIL®, anyone involved in or about to become involved in an ITIL® implementation.



Learning Outcomes

ITIL® key concepts, definitions and objectives

ITIL® service-driven lifecycle approach and the five key stages of this model

Structure, components and processes of the five core ITIL® books

High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes

Outline of relationships between the ITIL® processes

Overview of ITIL® certifications: Foundation, Intermediate and Advanced

How ITIL® processes can improve IT operations



What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Foundation examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation