ITIL 4 Specialist: Create, Deliver & Support (CDS) Training & Certification 🎯

Overview 📜

The **ITIL 4 Specialist: Create, Deliver, and Support (CDS)** module is a key part of the **ITIL 4 Managing Professional certification track**. This training provides professionals with the essential knowledge and skills to **plan, build, and optimize IT-enabled services**. Learn how to create a **high-performing service value stream** while enhancing **customer satisfaction and business efficiency**.

Why Enroll in ITIL 4 CDS? ✅

1. Gain **practical knowledge of IT service management (ITSM) operations**.
2. Understand **service design, delivery, and support processes**.
3. Enhance **workflow efficiency** through service value stream optimization.
4. Prepare for the **ITIL 4 CDS certification exam** and boost your career.

Who Should Attend? 👥

1. IT Service Managers & IT Support Managers
2. IT Operations Managers & ITSM Professionals
3. Service Desk Managers & Technical Support Staff
4. Professionals aiming for the **ITIL Managing Professional (MP) designation**

Course Objectives 🎯

1. Master the **ITIL 4 service value system and value streams**.
2. Learn **how to create, deliver, and support IT services efficiently**.
3. Understand **team collaboration, workflow automation, and performance metrics**.
4. Prepare for the **ITIL 4 CDS certification exam**.

Course Outline 📚

1. ITIL 4 Service Value System & Value Streams
   1. Understanding the ITIL 4 Service Value Chain
   2. Key principles for service creation and delivery
2. Designing and Delivering IT Services
   1. Service design and architecture
   2. Managing IT service performance and quality
3. Service Support and Optimization
   1. Incident, problem, and change management
   2. Continual improvement and automation
4. Workforce and Talent Management
   1. Building and managing IT service teams
   2. Collaboration and knowledge sharing
5. ITIL 4 CDS Certification Exam Preparation
   1. Exam structure and question formats
   2. Mock exams and real-time practice

Certification & Exam Details 📝

1. Format: Multiple-choice questions
2. Duration: 90 minutes
3. Number of Questions: 40
4. Pass Mark: 70% (28/40)
5. Mode: Online proctored exam
6. Prerequisites: ITIL 4 Foundation certification

Why Choose Us? 🌟

1. **Industry-leading ITIL trainers** with hands-on experience.
2. Real-world **case studies, interactive labs, and group discussions**.
3. Flexible learning: **Live Online, Classroom, or Self-paced options**.
4. Globally recognized **ITIL 4 CDS certification**.

Enroll Now! 🎉

Take the next step in your **ITIL 4 journey** with our **Create, Deliver & Support (CDS) Training & Certification**. Contact us today for course details, schedules, and pricing.