ITIL® 4 Specialist - Drive Stakeholder Value : From Demand to Value Realization

Ensuring and maintaining a good professional relationship with all stakeholders

ITIL HVIT (High Velocity IT) is a module within the ITIL 4 framework that focuses on how digital organizations and digital operating models function in high-velocity environments. It helps businesses achieve success by addressing the requirements and expectations of modern enterprises, which include rapid innovation, high-speed delivery, and a dynamic approach to service management.

ITIL® 4 Specialist DSV Training and Certification Program

ITIL ® 4: Drive Stakeholder Value covers all types of engagement and interactions between a service provider and its customers, users, suppliers, and partners. It explores the various steps organizations can take in order to drive stakeholder value, including (but not limited to) fostering various types of relationships, understanding markets and stakeholders, and capturing and realizing value.

ITIL certification is an essential requirement for professionals who need to learn how to integrate different activities involved in maintaining good relationships with stakeholders

  • Globally recognized certification.
  • 2,500,000+ professionals.
  • Service management.
  • 18 languages.
  • 150+ countries.

Holders of the ITIL 4 Specialist DSV certification, will be able to demonstrate their knowledge and understanding of:

  • How customer journeys are designed.
  • How to target markets and stakeholders.
  • How to foster stakeholder relationships.
  • How to shape demand and define service offerings
  • How to align expectations and agree details of services
  • How to onboard and offboard customers and users

Our Training Modalities

Be part of a global class

Our Instructor led live online classes gives you the flexibility to attend your classes from anywhere across the world. This gives you the opportunity to learn from the experiences of participants from different cultures and counties, thereby enhancing your skills and knowledge vastly.

Join our public batches with participants from your location

Our public batches enable you to have direct contact with our instructors in a conference room along with participants from other organisations as well.

Customised course for your organisation

We can plan out a complete program for your entire team in a customised course to help you reap the benefits in your day to day working.

Tight schedules does not need to stop your learning.

Struggling to find time for learning. Not anymore. Use our eLearning platform to gain access to our courses and to plan your learning, anyday, anytime, anywhere.

Testimonials

Real Stories, Real Results

John Doe

IT Manager

The ITIL DSV module has transformed our approach to IT service management. It's given us a solid framework to establish strategic direction and continuously improve our services. Our planning processes are now more streamlined and effective

Michael P

Operations Manager

ITIL DSV has been a game-changer for us. By focusing on direct, plan, and improve activities, we've been able to identify inefficiencies and address them proactively, leading to more reliable and higher-quality IT services.

Michael Brown

IT Director

The ITIL CDS services provided by have exceeded our expectations. Their ability to create tailored IT solutions and deliver them efficiently has greatly enhanced our productivity. The ongoing support and maintenance have ensured our systems run smoothly, allowing us to focus on our core business objectives.

Linda Sparks

Operations Manager

The structured approach provided by ITIL DSV has improved our project planning and execution. The module's strategies for setting direction and ongoing improvement have been invaluable for delivering successful IT projects

Emily Jacobs

IT Consultant

I've seen firsthand how ITIL DSV can revolutionize an organization's IT service management. The module's principles provide clear guidance on how to set strategic directions and plan for the future while always seeking ways to improve

Training Options

Self Paced eLearning

  • 365 day access
  • 2 practice papers
  • 24/7 assistance to solve queries
  • Exam Voucher Included

Online Instructor Led training

  • 3 days of online instructor led training
  • Weekend sessions
  • Access to our eLearning for 365 days
  • 2 practice papers
  • 24/7 assistance to solve queries
  • Free access to our refresher sessions
  • Exam Voucher Included

Corporate Training

  • 3 days of direct / online instructor led training
  • Customised Programs
  • Access to our eLearning for 365 days
  • 2 practice papers
  • 24/7 assistance to solve queries
  • Free access to our refresher sessions
  • Exam Voucher Included

Who is this course for?

Service Delivery Managers

IT Managers

Support Teams

System Administrators

Project Management Office (PMO)

System Analysts

Operations Managers

Database Administrators

Service Delivery Professionals

Frequently Asked Questions

What certification is available after completing ITIL DSV?

After completing the ITIL DSV module, participants can take the ITIL 4 DSV certification exam. Passing this exam earns them the ITIL 4 Specialist: Direct, Plan, and Improve certification.

How does ITIL DSV integrate with other ITIL modules?

ITIL DSV integrates seamlessly with other ITIL 4 modules by providing a strategic and operational framework that complements practices like service design, service operation, and service transition. It ensures a holistic approach to IT service management.

Can ITIL DSV be customized to fit specific organizational needs?

Yes, the principles and practices of ITIL DSV can be tailored to meet the unique needs of an organization. This flexibility ensures that the framework is applicable to various industries and business environments.

How is the ITIL DSV module structured?

The ITIL DSV module includes comprehensive training on the principles of directing, planning, and improving IT services. It involves theoretical learning, practical exercises, and case studies to ensure a deep understanding of the concepts.

How does ITIL DSV benefit an organization?

ITIL DSV helps organizations by providing a structured approach to align IT services with business goals, ensuring effective resource management, and fostering a culture of continuous improvement. This leads to enhanced service quality, better risk management, and increased efficiency.

Contact Us

Technopundits Knowledge Solutions

We are a global training and consulting firm. We provide you with a global network of certified and accredited professionals to improve the skills and knowledge for individuals and organizations.

We bring a depth of outsourced expertise to your L&D project, initiative or department by adding our experts to your team. We partner with your best and brightest to swiftly meet your training goals.

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