ITIL® 4 Extension module - Business Relationship Management: "Building bridges for business success."

Fostering success through strategic connections – it's not just business, it's relationship management.

ITIL Business Relationship Management (BRM) is a practice within the ITIL framework that focuses on maintaining a positive relationship between an organization's IT department and its business units or customers. The primary goal of ITIL BRM is to ensure that IT services align with the needs and objectives of the business.

ITIL® 4 Extension Module Business Relationship Management Training and Certification Program

Business Relationship Management (BRM) is a strategic approach to managing and nurturing relationships between a company and its various stakeholders, including customers, partners, suppliers, and other entities. The primary goal of BRM is to foster mutually beneficial relationships that drive value for all parties involved.

ITIL certification is an essential requirement for professionals who need to learn how to manage and maintain strong business relationships .

  • Globally recognized certification.
  • 2,500,000+ professionals.
  • Service management.
  • 18 languages.
  • 150+ countries.

Holders of the ITIL 4 Business Relationship Management certification, will be able to demonstrate their knowledge and understanding of:

  • Identify the purpose, PSFs, and value of the BRM practice.
  • Understand the key challenges of business relationship management.
  • Understand the key stakeholders of service relationships.
  • Understand the service journey model including the steps and the role of touchpoints and service interactions.
  • Understand the types of service relationship and the role of BRM in each type of service relationship.

Our Training Modalities

Be part of a global class

Our Instructor led live online classes gives you the flexibility to attend your classes from anywhere across the world. This gives you the opportunity to learn from the experiences of participants from different cultures and counties, thereby enhancing your skills and knowledge vastly.

Join our public batches with participants from your location

Our public batches enable you to have direct contact with our instructors in a conference room along with participants from other organisations as well.

Customised course for your organisation

We can plan out a complete program for your entire team in a customised course to help you reap the benefits in your day to day working.

Tight schedules does not need to stop your learning.

Struggling to find time for learning. Not anymore. Use our eLearning platform to gain access to our courses and to plan your learning, anyday, anytime, anywhere.

Testimonials

Real Stories, Real Results

John Maxwell

IT Service Manager

Implementing ITIL Business Relationship Management has transformed how we interact with our clients. The framework has enabled us to better understand and meet their needs, resulting in increased satisfaction and stronger partnerships.

Sarah Thompson

Chief Information Officer

The ITIL BRM practices have provided us with the tools to proactively manage and improve our customer relationships. It has significantly improved our ability to deliver value and foster trust with our clients.

David Reynolds

Senior IT Consultant

Thanks to ITIL BRM, we now have a structured approach to managing business relationships that has enhanced our service delivery and customer engagement. It's been a game-changer for our organization.

Emily Carter

Head of IT Operations

Adopting ITIL Business Relationship Management has allowed us to align our IT services more closely with business needs. This alignment has not only improved customer satisfaction but also contributed to our overall business success.

Michael Anderson

Director of IT Management

With ITIL BRM, we have a clear framework for understanding and managing customer expectations. This has led to more effective communication, better service delivery, and ultimately, happier clients.

Training Options

Online Instructor Led training

  • 3 days of online instructor led training
  • Weekend sessions
  • Access to our eLearning for 365 days
  • 2 practice papers
  • 24/7 assistance to solve queries
  • Free access to our refresher sessions
  • Exam Voucher Included

Corporate Training

  • 3 days of direct / online instructor led training
  • Customised Programs
  • Access to our eLearning for 365 days
  • 2 practice papers
  • 24/7 assistance to solve queries
  • Free access to our refresher sessions
  • Exam Voucher Included

Who is this course for?

Service Delivery Managers

IT Managers

Support Teams

System Administrators

Project Management Office (PMO)

System Analysts

Operations Managers

Database Administrators

Service Delivery Professionals

Frequently Asked Questions

Why is ITIL BRM important?

ITIL BRM is important because it helps align IT services with business needs, enhances communication between IT and business units, and ensures that IT delivers value to the business. This alignment can lead to improved customer satisfaction and better business outcomes.

How does ITIL BRM benefit organizations?

Organizations benefit from ITIL BRM through improved client relationships, better alignment of IT services with business objectives, increased customer satisfaction, and enhanced service delivery. This can lead to increased efficiency, reduced costs, and higher overall business performance.

What are the key responsibilities of a Business Relationship Manager?

A Business Relationship Manager is responsible for understanding the business's needs, ensuring that IT services meet those needs, managing customer expectations, facilitating communication between IT and business units, and identifying opportunities for service improvements.

How does ITIL BRM differ from ITIL Service Level Management (SLM)?

While both ITIL BRM and SLM aim to ensure that IT services meet business requirements, BRM focuses on maintaining a positive relationship with the business and understanding its strategic needs. In contrast, SLM is more concerned with defining, negotiating, and managing service level agreements (SLAs).

What skills are essential for a successful Business Relationship Manager?

Essential skills for a Business Relationship Manager include strong communication and interpersonal skills, strategic thinking, a good understanding of both business and IT operations, problem-solving abilities, and the capacity to manage expectations and negotiate effectively.

Contact Us

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