Service Desk Analyst Training and Certification Program
The role of an SDI Service Desk Analyst is vital in ensuring the effective delivery of IT services, which supports the overall productivity and efficiency of an organization. By adhering to best practices and maintaining high standards of service, these professionals help to minimize downtime and enhance user satisfaction. which supports the overall productivity and efficiency of an organization. By adhering to best practices and maintaining high standards of service, these professionals help to minimize downtime and enhance user satisfaction.
The purpose of an SDI (Service Desk Institute) service desk analyst is to provide support and resolve technical issues for end-users in an organization. The role is essential for maintaining the smooth operation of IT services and ensuring user satisfaction.
- Globally recognized certification.
- 2,500,000+ professionals.
- Service management.
- 18 languages.
- 150+ countries.
Holders of this certification, will be able to demonstrate their knowledge and understanding of:
- Define the key concepts, principles, value and challenges of Service Desk.
- Capture demand for incident resolution and service requests.
- Establish and maintain communication channels and interfaces between the service provider and users.
- Enable effective, efficient, and convenient communications between the service provider and its users.
- Apply Service Desk metrics to improve performance.
- Measure, assess and develop the Service Desk practice capability in your organisation by using the ITIL Maturity Model.
Our Training Modalities
Be part of a global class
Our Instructor led live online classes gives you the flexibility to attend your classes from anywhere across the world. This gives you the opportunity to learn from the experiences of participants from different cultures and counties, thereby enhancing your skills and knowledge vastly.
Join our public batches with participants from your location
Our public batches enable you to have direct contact with our instructors in a conference room along with participants from other organisations as well.
Customised course for your organisation
We can plan out a complete program for your entire team in a customised course to help you reap the benefits in your day to day working.
Tight schedules does not need to stop your learning.
Struggling to find time for learning. Not anymore. Use our eLearning platform to gain access to our courses and to plan your learning, anyday, anytime, anywhere.
Testimonials
Real Stories, Real Results
Training Options
Online Instructor Led training
- 2 days of online instructor led training
- Weekend sessions
- Access to our eLearning for 365 days
- 7 practice papers
- 24/7 assistance to solve queries
- Free access to our refresher sessions
- Double Shot Exam Voucher Included
Corporate Training
- 3 days of direct / online instructor led training
- Customised Programs
- Access to our eLearning for 365 days
- 7 practice papers
- 24/7 assistance to solve queries
- Free access to our refresher sessions
- Double Shot Exam Voucher Included
Frequently Asked Questions
Who is the ideal candidate for this course?
This course is perfect for current and aspiring service desk analysts, IT support specialists, help desk technicians, and anyone looking to start a career in IT support. It's suitable for both beginners and experienced professionals.
What are the main topics covered in the course?
The course includes modules on communication skills, incident management, service request handling, technical troubleshooting, customer service excellence, and service desk best practices, providing a well-rounded skill set.
How long does the course take to complete?
The duration of the SDI Service Desk Analyst course varies depending on the delivery format. Typically, it can be completed in 3 to 5 days for intensive in-person training, or a few weeks for online self-paced learning.
Is there a certification upon completion?
Yes, participants receive an SDI Service Desk Analyst certification upon successfully completing the course and passing the final exam. This certification is recognized in the IT service management industry
What are the prerequisites for enrolling in the course?
There are no specific prerequisites for the SDI Service Desk Analyst course. However, having basic IT knowledge and experience in a support role can be beneficial for better understanding the course material.
Contact Us
Technopundits Knowledge Solutions
We are a global training and consulting firm. We provide you with a global network of certified and accredited professionals to improve the skills and knowledge for individuals and organizations.
We bring a depth of outsourced expertise to your L&D project, initiative or department by adding our experts to your team. We partner with your best and brightest to swiftly meet your training goals.
Headquartered at Chennai, India
contact@technopundits.in
IND +91 9962006587
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