Technopundits Knowledge Solutions is recommended by
Manikandan Ramaswamy - Saksoft
It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.
Harikrishna - Accenture
The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.
Other Related Courses
ITIL® Intermediate Service offerings and agreements
This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle
Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
The functions & processes across the Lifecycle
The activities, methods and functions used in each of the Service Offerings and Agreements processes
The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
How to measure Service Offerings and Agreements performance. The importance of IT Security and how it supports Service Offerings and Agreements
Understanding technology and implementation requirements in support of Service Offerings and Agreements
The challenges, critical success factors and risks related with Service Offerings and Agreement
What you get from us
Best classroom training with pass assurance
Practice questions to prepare for the ITIL® Intermediate SOA examination
Easy to comprehend, unique training ITIL® reference material
A highly interactive, adaptive E-Learning courseware for precourse preparation
ITIL® Foundation Certification