Contact Form ITIL foundation training and Certification :: SOA Training in Chennai, Service Offerings and Agreements
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Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Service offerings and agreements



Course Description

This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.



Learning Outcomes

Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle

Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

The functions & processes across the Lifecycle

The activities, methods and functions used in each of the Service Offerings and Agreements processes

The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence

How to measure Service Offerings and Agreements performance. The importance of IT Security and how it supports Service Offerings and Agreements

Understanding technology and implementation requirements in support of Service Offerings and Agreements

The challenges, critical success factors and risks related with Service Offerings and Agreement



What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Intermediate SOA examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation



Prerequisites

ITIL® Foundation Certification