Contact Form ITIL Foundation Training :: Intermediate Service Transition Training and Examination
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Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Service design



Course Description

This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.



Learning Outcomes

Understanding Service Management as a Practice, Service Transition principles, purpose and objective.

Knowing the important role of Service Transition in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Service Transition processes.

Service Transition Activities and Processes

The application of Service Transition processes, activities and functions to achieve operational excellence.

The challenges, critical success factors and risks related with Service Transition.

Challenges, critical success factors and risks associated with this module.



What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Intermediate Service Transition examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation



Prerequisites

ITIL® Foundation Certification