Contact Form ITIL Intermediate Service Strategy Training and Examination
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Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Service Strategy



Course Description

This Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.



Learning Outcomes

Understanding Service Management as a Practice and Service Strategy principles, purpose and objective.

Understanding how all Service Strategy processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Service Strategy processes.

The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.

How to measure Service Strategy performance.

Service Portfolio Management, methods, and processes related to service management and services

Understanding technology and implementation requirements in support of Service Strategy.

The challenges, critical success factors and risks related with Service Strategy.



What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Intermediate Service Strategy examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation



Prerequisites

ITIL® Foundation Certification