Contact Form ITIL V3 foundation training, ITIL 2011, Service operation Training in Chennai.
Phone9962006587 / 9962006588

Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Service Operation Training and Certification

Classroom session spread over 2 days followed by examination or a seven day online course followed by examination.

Next Classroom session - 13th and 14th of September

Course Description

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® SO (Service Operation) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Learning Outcomes

The term Service Operation, and how it fits in the overall core ITIL® Lifecycle

The operational activities of processes covered in other Lifecycle phases

Service Operation Processes

Organizational issues including: Functions, Groups, Teams, Department and Divisions

Outline of relationships between the ITIL® processes

Service Operation Activities

Service Operation Technology Considerations and Requirements

Planning and Implementing Service Management Technologies

Managing Change in Service Operations

Challenges, Critical Success Factors and Risks

What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Foundation examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation


ITIL® Foundation Certification