Technopundits Knowledge Solutions is recommended by
Manikandan Ramaswamy - Saksoft
It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.
Harikrishna - Accenture
The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.
Other Related Courses
ITIL® Intermediate Service Operation Training and Certification
Classroom session spread over 2 days followed by examination or a seven day online course followed by examination.
Next Classroom session - 13th and 14th of September
ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® SO (Service Operation) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.
The term Service Operation, and how it fits in the overall core ITIL® Lifecycle
The operational activities of processes covered in other Lifecycle phases
Service Operation Processes
Organizational issues including: Functions, Groups, Teams, Department and Divisions
Outline of relationships between the ITIL® processes
Service Operation Activities
Service Operation Technology Considerations and Requirements
Planning and Implementing Service Management Technologies
Managing Change in Service Operations
Challenges, Critical Success Factors and Risks
What you get from us
Best classroom training with pass assurance
Practice questions to prepare for the ITIL® Foundation examination
Easy to comprehend, unique training ITIL® reference material
A highly interactive, adaptive E-Learning courseware for precourse preparation
ITIL® Foundation Certification