Contact Form ITIL Foundation, Intermediate Service Design Training and Examination
Phone9962006587 / 9962006588

Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Service design

Course Description

This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Design. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Learning Outcomes

Service Design principles and service composition

Activities and techniques within Requirements Engineering

Functional roles analysis and use of the RACI matrix

The types of tools that would benefit Service Design

Ensuring inclusion of governance and security controls

Activities and techniques associated with Application Management

Designing supporting systems, especially the Service Portfolio

Assembling the Service Design Package (SDP)

Producing, maintaining and revising all services, design processes and documents

Aligning with corporate and IT strategies

What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Intermediate Service Design examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation


ITIL® Foundation Certification