PhoneTechnopundits Business Solutions is recommended by
Manikandan Ramaswamy - Saksoft
It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.
Harikrishna - Accenture
The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.
Other Related Courses
ITIL® Intermediate - Service Transition
ITIL® Intermediate - Service Operation
ITIL® Intermediate - Continual Service Improvement
ITIL® Intermediate - Service Design
ITIL® Intermediate - Service Strategy
ITIL® Intermediate - Planning, Protection and Optimization
ITIL® Intermediate - Service Offerings and Agreements
ITIL® Intermediate - Operational Support and Analysis
ITIL® Intermediate Release, Control and Validation
Course Description
This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging and flexible approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
Learning Outcomes
Understanding Service Management as a Practice, Service Operation principles, purpose and objective
Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
The purpose of the SACM process and the goal of Configuration Management
The activities, methods and functions used in each of the Release, Control and Validation processes
The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
How to measure Release, Control and Validation performance
The challenges, critical success factors and risks related with Operational Support and Analysis
An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes
The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle
Technology and implementation considerations surrounding Release, Control and Validation
Challenges, critical success factors and risks associated with this module.
What you get from us
Best classroom training with pass assurance
Practice questions to prepare for the ITIL® Intermediate RCV examination
Easy to comprehend, unique training ITIL® reference material
A highly interactive, adaptive E-Learning courseware for precourse preparation
Prerequisites
ITIL® Foundation Certification