Contact Form ITIL Foundation Training in Chennai, Release, Control and Validation
Phone9962006587 / 044-45145903

Technopundits Business Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Release, Control and Validation



Course Description

This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging and flexible approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.



Learning Outcomes

Understanding Service Management as a Practice, Service Operation principles, purpose and objective

Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

The purpose of the SACM process and the goal of Configuration Management

The activities, methods and functions used in each of the Release, Control and Validation processes

The application of Release, Control and Validation processes, activities and functions to achieve operational excellence

How to measure Release, Control and Validation performance

The challenges, critical success factors and risks related with Operational Support and Analysis

An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes

The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle

Technology and implementation considerations surrounding Release, Control and Validation

Challenges, critical success factors and risks associated with this module.



What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Intermediate RCV examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation



Prerequisites

ITIL® Foundation Certification