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Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Planning, Protection and Optimization



Course Description

This learning course immerses learners in the practical aspects of the ITILĀ® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle.



Learning Outcomes

Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle

Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions

Measure the success of Planning, Protection and Optimization by applying key metrics

Utilize capacity and availability management to realize successful Service Design

Ensure that services are fit-for-purpose and fit-for-use

Identifying and mitigating risks

Apply Continual Service Improvement.



What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Intermediate PPO examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation



Prerequisites

ITIL® Foundation Certification