Technopundits Knowledge Solutions is recommended by
Manikandan Ramaswamy - Saksoft
It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.
Harikrishna - Accenture
The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.
Other Related Courses
ITIL® Intermediate Operational Support and Analysis Training and Certification
ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® OSA (Operational Support & Analysis) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Operational Support & Analysis Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.
The concept of Service Management as a practice
The role of processes in the Lifecycle
The purpose,goal and objectives of the Event Management Process
The Service Desk Role and concepts
The purpose,goal and objectives of the Incident Management Process
The purpose,goal and objectives of the Problem Management Process
The purpose,goal and objectives of the Request Fulfillment Process
The purpose,goal and objectives of the Access Management Process
How to plan and implement Service Management Technologies
What you get from us
Best classroom training with pass assurance
Practice questions to prepare for the ITIL® Foundation examination
Easy to comprehend, unique training ITIL® reference material
A highly interactive, adaptive E-Learning courseware for precourse preparation
ITIL® Foundation Certification