Contact Form ITIL foundation training in Chennai, Operational Support and Analysis
Phone9962006587 / 9962006588

Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate Operational Support and Analysis Training and Certification

Course Description

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL® OSA (Operational Support & Analysis) course is part of the ITILĀ® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Operational Support & Analysis Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Learning Outcomes

The concept of Service Management as a practice

The role of processes in the Lifecycle

The purpose,goal and objectives of the Event Management Process

The Service Desk Role and concepts

The purpose,goal and objectives of the Incident Management Process

The purpose,goal and objectives of the Problem Management Process

The purpose,goal and objectives of the Request Fulfillment Process

The purpose,goal and objectives of the Access Management Process

How to plan and implement Service Management Technologies

What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Foundation examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation


ITIL® Foundation Certification