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Technopundits Knowledge Solutions is recommended by

Manikandan Ramaswamy - Saksoft

It was great experience for me to participate in this training program. The trainer has an excellent knowledge on ITIL® and he explained us in great manner. The teaching capability of trainer was very good and we can easily able to understand the concepts.

Harikrishna - Accenture

The ITIL® 2011 Foundation course helped me gain invaluable and comprehensive insights that I will apply through my IT career in IT service industry.

ITIL® Intermediate - Continual Service Improvement Training and Certification

Course Description

This intensive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible approach to learning the core disciplines of the ITILĀ® best practice and positions the student to successfully complete the associated exam.

Learning Outcomes

Understanding Service Management as a Practice, Continual Service Improvement principles, purpose and objective.

Knowing the important role of Continual Service Improvement in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Continual Service Improvement processes

The application of Continual Service Improvement processes, activities and functions to achieve operational excellence.

How to measure Continual Service Improvement performance.

The purpose,goal and objectives of the Problem Management Process

The challenges, critical success factors and risks related with Continual Service Improvement.

The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.

Technology and implementation considerations surrounding Continual Service Improvement.

What you get from us

Best classroom training with pass assurance

Practice questions to prepare for the ITIL® Continual Service Improvement examination

Easy to comprehend, unique training ITIL® reference material

A highly interactive, adaptive E-Learning courseware for precourse preparation


ITIL® Foundation Certification